When a crisis hits a business, there are generally 2 kinds of responses. One is to respond with finding the scapegoats and working “hard” to solve the issue.However, the other and more sustainable way is to take collective responsibility and “solve” for the crisis which might not just mean increasing the number of work hours.
The Covid crisis has brought in significant challenges for businesses across the globe.But this is not a strict “business problem”. The challenge is far more deep rooted.Human lives, human emotions and a lot of psychological turmoil is at the heart of this crisis. Hence taking a pure “impersonal and business like approach” can only look to solve things optically in the short run.Whereas in the medium term future, it can spell doom for such companies.
Human behaviour is mostly based on emotions and there are scores of examples which tell you that good organizations have ways to touch the right emotions of it’s workforce. If there ever was a time to demonstrate to your people that you care about them beyond their productivity, now is that time.
Mistakes that leaders and organizations can make now in handling their teams which can result in a body blow.
Things leaders should drive as management practices during these times :-
In summary, right now is the time to trust your team and to standby them.Your little gestures can touch the hearts of the “humans” who work with you. A human heart is of gold and it can turn your business into gold in many unimaginable ways. Keep nurturing the gold in the hearts of your teams.